Cookies Page
The cookies page details browser-side trackers; this privacy policy covers everything server-side. Both pages cross-reference each other so nothing about your pro8et session falls between them.
LEGAL REFERENCE
How pro8et Handles Your Account Data
This is our privacy policy in plain English. We tell you what we collect when you open a pro8et account, why we keep it, and how long it...
Plain-English PolicyIndonesia-FirstAccount Data OnlyUpdated RegularlyReader-Friendly
Our Privacy Posture and Your Rights
We collect the minimum we need to run your pro8et account: your sign-in details, device fingerprint, session logs and the wallet reference you use at top-up. Where local law permits, we retain transaction records to meet Indonesian financial reporting duties; everywhere else we trim data on a rolling schedule. You can ask us to export your record, correct a field, or close
the account entirely — we action requests inside supported regions within fourteen days. We never sell your contact list to third parties, and marketing pings are opt-in from the chip row in your dashboard. Encryption sits on every endpoint we expose.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
24/7 SUPPORT
Privacy Contact Paths
Team online
Privacy Inbox
Write to our privacy desk for data exports, deletion requests or correction notes. We answer in Bahasa Indonesia or English and confirm receipt within one working day across supported regions.
Live Chat Privacy Line
Open the chat widget inside your pro8et account and ask for the privacy queue. The agent routes your ticket to a data officer instead of the standard lobby support pool.
Postal Channel
For formal data subject notices we accept signed letters at our registered address. Include your account handle and the wallet reference tied to DANA, OVO, GoPay or QRIS for verification.
TRUST MARKERS
How This Policy Is Maintained
Internal Review Cycle
Our policy team revisits this page each quarter. Edits are timestamped and the prior version stays archived so you can...
Legal Counsel
Indonesian counsel signs off on every wording change touching consent, retention or cross-border transfer. We don't push edits live until...
Security Sign-Off
Our security lead reviews the data-handling clauses against current encryption practice. If a control behind the policy shifts, the wording...
Plain-Language Pass
Every clause goes through an editor whose only job is killing legalese. If you can't read a paragraph in one...
Versioned Archive
Older versions of this privacy policy stay accessible by request. We keep a clean changelog so you can audit what...
Contact Accountability
Every contact path on this page reaches a real human inside our privacy team. Tickets carry an internal SLA and...
SIDE BY SIDE
Consistency Across Our Policy Pages
Terms of Service
Our terms set the contract; this policy explains the data side of that contract. Where they overlap on account closure, the wording is kept identical on purpose.
AML Notice
The AML notice explains transaction monitoring duties. This privacy policy explains what data feeds those checks and how long the resulting records sit on file.
KYC Statement
KYC documents you upload are governed by the retention windows listed here. The KYC page handles the workflow; we handle storage and deletion.
Marketing Consent
Opt-in choices live on the marketing consent page. This policy describes how those toggles flow into our systems and when they take effect across our channels.
Complaints Policy
If a privacy issue becomes a formal complaint, the complaints policy takes over. This page tells you when to escalate and which inbox routes fastest.
Regional Notices
Indonesia-specific clauses appear here first. Other regional notices mirror the structure so anyone comparing two pro8et markets sees the same headings in the same order.
QUICK SIGNAL
What Defines This Policy Page
01
Section Anchors
Each clause has a sticky anchor in the sidebar so you can deep-link a friend to the exact paragraph about retention, consent or export. Anchors stay stable across revisions of this policy.
02
Last-Updated Stamp
A clear date sits at the top of every section. When we revise wording, the stamp shifts and the changelog records the diff so nothing slips past you quietly.
03
Glossary Tooltips
Hover any underlined term — controller, processor, retention — and a short tooltip explains it without sending you off-page. The glossary is curated by our editor.
04
Print-Friendly Layout
Hit print and the page strips chrome, keeping headings, body and contact paths clean on A4. Useful if your office or counsel wants a hard copy of our pro8et policy.
05
Bahasa Toggle
A language toggle swaps the policy into Bahasa Indonesia without losing your scroll position. Both versions are kept word-aligned by the same editorial pass.
06
Quick Action Row
Buttons for export, correction and closure sit at the bottom of the page. One tap routes the request straight into your pro8et account ticket queue.
Privacy Questions We Hear Most
We capture your handle, email, hashed password, the device you signed in from and the wallet reference behind your DANA, OVO, GoPay or QRIS top-up. Nothing more is required to spin up your account.
Active account data stays while you're with us. After closure we hold transaction records for the period Indonesian financial law mandates, then purge. Marketing data drops within thirty days of opt-out across supported regions.
Yes. Use the export button in your pro8et dashboard or write to the privacy inbox. We package your record in a readable format and deliver it inside fourteen working days, free of charge.
Only with the processors who run payments, fraud checks and chat infrastructure. Each one is contractually bound to our retention rules. We never sell your contacts to advertisers or external data brokers.
We store only the tokenised reference returned by DANA, OVO, GoPay or QRIS — not the underlying wallet credential. The payment provider holds the sensitive piece; we hold a pointer that lets us match top-ups to your account.
Open your dashboard, head to the consent panel and flip the marketing toggle off. The change reaches our sending systems within an hour and stops further pings to your inbox or device across our channels.
We post the new version, update the timestamp and email account holders when the change is material. The previous version stays archived so you can read exactly what was on this page before.